For 4 years, and after engaging 6 different consultants our client had been unsuccessful in implementing a widespread organizational change to improve customer and employee satisfaction. We were engaged to coax this effort across the finish line. After understanding where this change effort “stuck,” we were able to design and facilitate successful completion of the organization-wide redesign. The work involved developing a new organizational structure agreeable to both leaders and staff, establishing new roles and responsibilities to reflect a new culture, and implementing the staffing, team development, evaluation, and rewards processes to execute the new organization design. We developed the client’s internal capacity to manage change. And they were able to implement effectively.
To read more about this client success click here A Prestigious Library BreaksThrough a Longstanding Stalemate